Customer reviews of S.P.V. Automotive Limited

By Alicia H on 29 March 2024 | Purchase not verified

Factually as a single retired woman with little experience of buying a car, this process could have been very challenging.I found the car was beautifully prepared and met all advertised expectations. The SPV Team provided clear and totally honest answers to my queries, with documented evidence of the cars history as backup.Never once did I feel pressured to buy but once the decision was made, the team went out of their way to make the paperwork around the purchase painless. This included, personal number plate transfer, taxing and disposal of my old vehicle. Every aspect of their service was carried out in a highly professional but very kind way. I cannot fault their service and will definitely recommend them to friends and family.

By Anonymous on 04 February 2024 | Purchase not verified

Service good but the pick up truck not so good.

Reply from S.P.V. Automotive Limited on 05/02/24

Hi Chris Thanks for the review. I understand your frustration and concern that the low coolant level you noticed fuelled your concern of a possible head gasket issue. As agreed at the time I took the truck immediatly to a specialist garage who carried out a pressure and colour test to determine if any issues were present and the result came back positively with no underlying issue found. This was fed back to you straight away but you chose on the advice of a friend not to proceed, your choice no problem. Cosmetically we agreed that the general overall condition for a 10 year old working commercial vehicle was reasonable, we went for a test drive no issues. I appreciate you travelled with every intention of buying the truck and I tried as best as I could to resolve this concern and I am genuinely sorry that it wasn’t to be. I wish you all the best in your ongoing search for something suitable.

By Anonymous on 27 January 2024 | Purchase not verified

Simon recently sold me a Vauxhall Mokka and it’s a great car.I would 100% recommend Anyone to buy a car from Simon as he is a trustworthy, reliable person which is what you want when buying a car. Carl who delivered the car helped also. Thank you

By Robert R on 23 December 2023 | Purchase not verified

No hesitation at all in recommending Simon and SPV Automotive. Recently (December 2023) purchased an Audi TT for my daughter. Simon was available on short notice and let us view and drive the car in a really relaxed manner. We got a good trade in vale for my daughter’s old car and the whole process was very friendly, quick and easy. As for the car itself, well that is fabulous and my daughter is thrilled. I would absolutely recommend Simon and SPV.

By Anonymous on 21 November 2023 | Purchase not verified

I bought a BMW 440i in May 2023 from Simon. In the last 6 months ownership I have had many issues with this car. Starting off with having no wheel locking nuts on the car. The front 2 alloys were missing nuts. I had an LCI right hand side brake light that had failed due to having condensation build up. I tried contacting Simon many times to get this light replaced. However, he always ignored my text messages and only sorted the problem when I threatened to bring the car back to him. I find it disgusting how he would let one of his customers drive around with a failed brake light for 3 months!! Also, the neck warming buttons for my seats have packed in. I messaged Simon about this issue and also the vibration in the steering wheel. Still to this day Simon still hasn't replied to me. What's the point in having a warranty with the garage if he doesn't reply to issues that I am having? I am disgusted with my experience I have had with this dealership and I would return the car tomorrow if I could and go to a better dealership that actually responds to their customers. I wouldn't recommend this dealership to anyone.

Reply from S.P.V. Automotive Limited on 23/11/23

Hi Luke Im genuinely sorry that you felt the need to post this review. Earlier issues with the car were resolved in agreement with you and you were satisfied. You did contact me recently unfortunately this was whilst I was away abroad on holiday and I completely forgot to reply to your message, for this I have put my hand up and apologised unreservedly this is out of character for me and not up to my normal standard of customer service. It is a shame you didn’t chase me up on this and chose to write this review instead. I have every intention of helping you with the fixing your neck warming button and trying to find out what is making your steering wheel vibrate, please understand at no stage have I said that I am not prepared to help you and I am still more than happy to do so. I have left various messages for you via text and phone and as soon as you respond I will get any necessary works carried out, alternatively if you have undertaken any repairs off your own back please let me know and I will be happy to reimburse you in full. Once again please accept my sincere apologies. Regards Simon

By Bernard P on 31 July 2023 | Purchase not verified

Purchased a BMW i3 from Simon this morning and I am very happy with it. So refreshing to find a car salesman full of integrity and a friendly straightforward manner. The car was as described, at very good price and Simon gave me a very fair deal for my Kia, in part exchange. Thank you Simon for a very pleasant transaction.

By Anonymous on 22 July 2023 | Purchase not verified

Purchase of a car from Simon at SA Automotive was quick and uncomplicated. Really enjoying driving the car and thank uou for sending on the owner manual. Thank you, Simon, for your professionalism and business integrity. Dr O.B.

By Jacqueline & John L on 10 July 2023 | Purchase not verified

Outstanding service and support from Simon. Car driven to Devon, terrific help from Craig at handover. No hesitation in highly recommending dealing with SVP Automotive. Trustworthy dealership.

By Neil C on 15 June 2023 | Purchase not verified

Just had a Mazda mx5 RF delivered from Simon and Carl no worries whatsoever, lovely looking soul red, every thing went like clockwork from the beginning to the end excellent service.

By Simon H on 17 April 2023 | Purchase not verified

First class. We drove 2.5hrs to view the car, Simon was great to deal with, very accommodating and honest, no pushy sell. The car was exactly as described, my wife absolutely loves it! Thank you!